Privacy Policy

FxFirebird processes personal information to provide access to the website, manage user accounts, fulfill licensing or subscription requests, support customers, and maintain the reliability and security of our services.

We do not collect more data than is reasonably needed for these purposes, and we seek to process information in a careful, limited, and security-conscious manner.

This Policy should be read alongside our Terms of Service and Refund Policy.

The types of data we may collect depend on the services you use. In practice, this may include:

• • contact and account details, such as your name, email address, and account access information
• • profile data entered during account registration or updates
• • purchase, license, or subscription details necessary to provide access and manage entitlement
• • proof-of-payment, transaction identifiers, or account-related information submitted as part of a verification or support request
• • support, email, or message content you provide to us when requesting help
• • limited technical information necessary to maintain website functionality, account access, and service reliability
• • browser or device information used to operate the website and help diagnose technical issues

We do not intentionally request or collect private funds-transfer credentials, broker account passwords, API keys, or other sensitive account credentials through the website.

We use personal information to operate and improve FxFirebird services, including:

• • creating and managing your account and password recovery process
• • delivering software licenses, subscriptions, and access-related services
• • sending important service notifications, account updates, and support communications
• • reviewing purchase, refund, licensing, and support requests
• • maintaining platform security, fraud prevention, and abuse monitoring
• • troubleshooting errors and improving the customer experience
• • fulfilling legal, contractual, or operational obligations

We do not sell personal information to third parties for marketing or advertising purposes.

We use security measures designed to protect user accounts, service access, and stored records from unauthorized access.

In some cases, account and license workflows require limited technical information to verify identity, maintain access, and support secure service delivery.

You are responsible for keeping your account credentials confidential. No website or service can guarantee absolute protection against every security risk, but we take reasonable steps to safeguard account information and service operations.

The site may use cookies or local browser storage to maintain essential functionality and remember user preferences such as language selection or other basic settings.

These tools are used to keep the website usable and to improve basic user experience. They are not used to create detailed behavioral advertising profiles or to track your activity across unrelated websites.

If you disable cookies or local storage in your browser, some website features may not work as intended.

FxFirebird may use third-party service providers to support hosting, communication, payment processing, customer support, analytics, or technical infrastructure. These services may process data on our behalf under contractual safeguards.

Where a separate payment, checkout, or service provider is used for a specific transaction, that provider’s own privacy and security terms may apply to that part of the process.

We select technical providers carefully, but we remain responsible for the use of personal information in line with this Policy and applicable law.

We retain personal information only as long as necessary to provide services, maintain account access, operate licensing workflows, process support or refund requests, prevent abuse, and comply with legal or operational obligations.

If information is no longer required, we will securely delete or anonymize it where feasible, subject to any legal, security, accounting, or operational need to retain records.

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of personal data we hold about you.

If you want to review, update, or request removal of your account or personal data, please contact us through the support channels listed below. Where a platform feature enables you to manage your account data directly, you may also use that option.

We will respond to valid privacy requests as promptly as reasonably possible and in accordance with applicable law.

If you have questions about this Privacy Policy, your personal data, account access, or a request related to privacy and data handling, please contact FxFirebird through the official support channels.